Compatible devices

Samsung Smart TV (Tizen), 2018 or newer
LG Smart TV (webOS 4.0 or newer)
Hisense (VIDAA U4 or newer)
Older models: use a Fire TV or Android TV device instead

Steps

Connect the TV to the internet
Use an Ethernet cable if you can (Settings → General → Network). On Wi-Fi, choose your 5 GHz network.
Open the TV’s app store
Samsung: Smart Hub → Apps. LG: the Apps / LG Content Store icon. Hisense: VIDAA Store.
Install the player app from your activation email
Search for the exact app name we sent you and install it. Only use the app store built into your TV.
Enter your activation details
Open the app and type the details from your email exactly as written. Some apps show a code on screen to confirm on our activation page instead.
Set your time zone and language
In the app settings, choose your Canadian time zone so the program guide shows local times, and pick English or French.
Start watching
Open the guide, choose a category and press OK. Add favourites with the remote’s OK or options button.

Common problems

The app isn’t in my TV’s storeYour model may be too old for current apps. A Fire TV Stick or Google TV device plugged into HDMI is the simplest fix.

“Invalid login” messageRetype the details carefully — they’re case-sensitive. Check the TV’s date and time are set automatically.

Picture freezes every few minutesSwitch to Ethernet or 5 GHz Wi-Fi and restart the router. See the troubleshooting guide for the full checklist.

Still having trouble? Follow the full troubleshooting guide or contact us.

Frequently asked questions

Can my Smart TV play IPTV in 4K?

Yes, if it’s a 4K model, the title is available in 4K and your connection gives at least 25 Mbps to the TV. Built-in TV apps handle 4K well on 2020-and-newer models.