How to set up the IPTV program guide (EPG)
The electronic program guide (EPG) shows what’s on now and next. Canada spans six time zones, so the most important setting is telling the guide where you are.
Compatible devices
- Every player app that supports an EPG
- MAG boxes (built-in guide)
Steps
- Set the device clock to automatic
Turn on automatic date, time and time zone in the device’s system settings.
- Choose your time zone in the app
Pick the city that matches you — St. John’s, Halifax, Toronto/Montréal, Winnipeg, Regina, Edmonton or Vancouver.
- Load or refresh the guide
If your activation email includes a guide (EPG) address, add it in the app’s EPG settings. Then choose Update EPG.
- Wait for the first download
The first guide load can take a few minutes. Leave the app open.
- Adjust the time shift if needed
If listings are consistently one hour off, use the app’s EPG time-shift setting (+1 / −1).
Common problems
Still having trouble? Follow the full troubleshooting guide or contact us.
Frequently asked questions
Which time zone should I choose in Canada?
Newfoundland: St. John’s (UTC−3:30). Maritimes and most of Labrador: Halifax (UTC−4). Québec and most of Ontario: Toronto or Montréal (UTC−5). Manitoba and northwestern Ontario: Winnipeg (UTC−6). Saskatchewan: Regina (UTC−6, no daylight saving). Alberta: Edmonton (UTC−7). British Columbia: Vancouver (UTC−8). Daylight saving adds one hour from March to November, except in Saskatchewan.
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