Support centre
IPTV setup guide for every device.
Choose your device for a step-by-step guide. Most setups take under 15 minutes.
To set up IPTV, install the player app named in your activation email from your device’s official app store, enter your activation details, and set the program guide to your Canadian time zone.
Device guides
Smart TV
About 10 minutes
Read guideAndroid TV
About 10 minutes
Read guideAndroid phone
About 5 minutes
Read guideiPhone & iPad
About 5 minutes
Read guideFire TV
About 10 minutes
Read guideMAG & TV boxes
About 15 minutes
Read guideWindows
About 5 minutes
Read guideMac
About 5 minutes
Read guideHelp & settings
IPTV troubleshooting: buffering, freezing and login errors
Nine out of ten playback problems come from the home network, not the service. Work through this checklist in order — each step takes a minute or two — and stop as soon as the picture is steady.
Read guideHow to set up the IPTV program guide (EPG)
The electronic program guide (EPG) shows what’s on now and next. Canada spans six time zones, so the most important setting is telling the guide where you are.
Read guideBefore you start
- Your activation email from IPTV Canada (check spam too)
- At least 10 Mbps per HD screen, 25 Mbps per 4K screen
- Your device signed in to its official app store
- Ten quiet minutes and your remote