Compatible devices

MAG 520, 522, 524, 540 and newer
Other portal-based set-top boxes that support Stalker-type portals
Older MAG 250/254: supported but slower menus

Steps

Send us your MAC address
It’s printed on the label under the box (starts with 00:1A:79). Add it to your order note or reply to your activation email.
Connect the box
HDMI to the TV, Ethernet to your router (strongly recommended), then power on.
Open the portal settings
Settings → System settings → Servers → Portals.
Enter the portal URL
Type the portal name and URL from your activation email exactly, then Save.
Restart the box
Settings → Reboot. The portal loads and your guide appears.
Set the time zone
Settings → System settings → Time: choose your Canadian city (for example America/Toronto or America/Vancouver).

Common problems

“Authorization failed” or “STB blocked”The MAC address on file doesn’t match. Double-check the label and send us a photo if needed.

Stuck on “Loading portal”Check the URL for typos (including the final slash), confirm the Ethernet cable and reboot.

Still having trouble? Follow the full troubleshooting guide or contact us.

Frequently asked questions

Can a MAG box use Wi-Fi?

Some models have built-in Wi-Fi or accept a USB adapter, but MAG boxes perform best on Ethernet. If the router is far away, a powerline adapter is a reliable option.