Refund Policy

We recommend a free trial before you buy, so you can check compatibility and picture quality on your own device and network.

When you can get a refund

• Within 7 days of activation, if the service doesn’t work on a supported device and our support team can’t fix it after troubleshooting with you.
• If you were charged twice for the same order, or charged a different amount from the price shown.
• If we cannot activate your subscription within 48 hours of a verified payment.

When refunds don’t apply

• Problems caused by an unsupported device or an internet connection below the recommended speed.
• Change of mind after substantial use of the service.
• Suspension for a breach of the Terms or Acceptable Use Policy.

How to ask

Use the contact form with the subject “Subscription or order” and include your order reference (it starts with IPC-O). We reply within 2 business days.

How refunds are paid

Refunds go back to the original payment method where possible: card and PayPal refunds through the provider (allow 5–10 business days to appear); cryptocurrency refunds in the Canadian-dollar amount paid, to an address you confirm; gift-card payments as a refund or account credit, depending on what the issuer allows.

Your legal rights

This policy doesn’t reduce any rights you have under provincial consumer protection laws.